Teststreams Refund Policy

Effective Date: November 17, 2024

At **Teststreams**, we strive to ensure that our customers have a satisfying experience when purchasing our digital products. However, due to the nature of our offerings (digital materials such as PDF eBooks, study guides, and test prep packs), we have specific guidelines for our refund policy.

1. Digital Products

All products on Teststreams.com are delivered in digital format. Once purchased, digital content is instantly accessible for download, and we are unable to revoke access after it has been delivered. As such, we maintain a **no refund policy** for all digital products, except under the circumstances detailed below.

2. Eligibility for Refunds

Refunds may be granted only in the following situations:

– **Technical Issues**:

If you are unable to access the digital product due to technical issues on our end, please contact our support team within **7 days** of your purchase. We will make every effort to resolve the issue. If we are unable to do so, a refund may be considered.

– **Duplicate Purchases**:

In cases where you accidentally purchase the same product more than once, please notify us within **48 hours** of the transaction, along with proof of the duplicate payment. A refund will be issued for the duplicate purchase.

3. Non-Refundable Cases

Refunds will not be granted for the following reasons:

– **Change of Mind**:

We do not issue refunds if you change your mind about a purchase or no longer need the product.

– **Incorrect Product Selection**:

Please carefully review product descriptions and samples before making a purchase. We do not provide refunds for incorrect product selection.

– **Digital Material Downloaded/Accessed**:

Once a digital product has been accessed or downloaded, we cannot offer a refund.

4. Disputes and Chargebacks

If you believe there is a legitimate issue with your purchase, please contact our support team before opening a dispute or chargeback with your payment provider. We are committed to resolving any concerns and will work with you to find a fair solution.

5. Contact Information

If you have any questions or require assistance regarding our refund policy, please reach out to us:

– Email: support@teststreams.com
– Phone: +234-9054281818

Our support team is available **Monday to Friday, 9:00 AM – 5:00 PM (WAT)**.

By purchasing from Teststreams.com, you agree to this refund policy. We appreciate your understanding and look forward to assisting you in achieving your learning and test preparation goals.

Note: Teststreams reserves the right to update or modify this policy at any time without prior notice. Please review it periodically for any changes.