Free BUSINESS STUDIES Lesson Note JSS 2 was pulled from our book (Lesson Note on BUSINESS STUDIES for JSS2 MS-WORD); Compiled to serve as a reference material to help teachers draw out their lesson plan easier, saving you valuable time to focus on the core job of teaching.
Free BUSINESS STUDIES Lesson Note JSS 2 are based on the current NERDC curriculum (UBE compliant)
This BUSINESS STUDIES Lesson Notes Covers the Following Topics
1. THE RECEPTION OFFICE
2. OFFICE CORRESPONDENCE
3. OFFICE DOCUMENTS
4. TRADE
5. MARKET I
6. BUYING AND SELLING
Sample note
Topic: The Reception Office
Content:
- Meaning of a receptionist
- Qualities of a receptionist
- Duties of a receptionist
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Meaning of a Receptionist
A receptionist is a person employed to receive and assist visitors in an organization.
A receptionist receives messages from visitors and directs them to different offices in an organization. a receptionist gives the first impression about an organization.
A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business.
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Qualities of Receptionist
The qualities of receptionist are listed below:
- A good receptionist must be polite, and friendly especially to visitors
- He/ she must be receptive and be a good at relating with people
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Duties of a receptionist
The duties of the receptionist can be broadly divided into two
- Receiving callers
- Handling telephone duties
Receiving callers: receiving callers and visitors is very important function of a receptionist because the first impression of the organization is from the receptionist. In receiving the callers/ visitors the receptionist does the following
- Welcomes the visitors politely and pleasantly by saying “can I help you, please?
- He/ she offers a seat to the visitors
Test and Exercise
- ——— save time for filling the visitors form (a) business card (b) the diary (c) visitors slip (d) visitors book
- A receptionist must be able to do the following with the computer except (a) keep relevant records about the activities (b)receive messages from different offices (c) involve in yahoo (d) send messages
- ———- is used to record information about the visitor or caller and what the visitor has come to do in the organization. (a) visitor’s book (b) diary (c) business card (d) all of the above.
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